Stan Terms and Conditions: The Ultimate Guide (+ Copy-Paste Clauses for Downloads, Courses & 1:1 Calls)
Want to know what you need in your Stan terms and conditions? I’m sharing exactly what to include in your T&Cs to protect everything you sell in your Stan Store—your digital downloads, online course, and 1:1 calls.
Stan terms and conditions aren’t one-size-fits-all. If you sell downloads, courses, or 1:1 calls in your Stan Store, you need your own T&Cs to protect your intellectual property, your cash flow, and your boundaries.
I’m a business lawyer who also sells digital products and courses, so I’ve seen what actually prevents chargebacks, copycats, and “I didn’t know I couldn’t do that” moments. Below is the exact framework (and wording) I recommend to clients—and use myself.
In this guide to your Stan terms and conditions, you’ll get:
The 5 must-have clauses for digital products
The extra protections courses require (before the first Stan login)
The essential terms for 1:1 calls you offer through the Stan scheduler
A copy-paste Master Terms structure that works even though Stan doesn’t let you attach different T&Cs per product (section 5 of this post)
Prefer done-for-you? Grab my Terms & Conditions for Digital Products (for your eBooks and templates), Terms & Conditions for Online Courses (for your course), and—if you also sell 1:1 calls—add my Virtual Meeting Terms.
This post walks you through the exact terms your Stan terms and conditions need to protect your digital downloads, online course, and 1:1 calls—and how to implement them.
Ultimate Stan Terms and Conditions
1) Stan’s Standard Terms and Conditions vs. Your Product Terms
The Stan Terms of Use govern use of the Stan website—they don’t grant (or restrict) rights to your digital downloads or courses, and they don’t set your refund, license, or disclaimer rules. That’s your job—and your protection—via your own Stan terms and conditions.
What Stan’s standard terms and conditions cover (high level): platform access, account use, and general website policies.
What you must cover in your Stan terms and conditions:
License & IP (Downloads/Courses): You keep ownership, and buyers get a limited, non-transferable, non-sublicensable license that you can revoke for misuse.
Use Rules (Downloads/Courses): Permitted vs. prohibited uses; rules for editable assets (e.g., workbooks, templates) allowing edits for personal/business use without redistribution.
Access & Sharing (Courses): Access duration, one-seat-per-purchase, no login sharing, community rules, replay policy.
Refunds & Chargebacks (All): Your stance for digital goods and service bookings; any satisfaction window; evidence required for refund requests; anti-abuse terms.
Disclaimers & Liability (All): Niche-specific disclaimers (education-only, no professional advice), no guarantees, liability caps, indemnities.
Scheduling, Cancellations & No-Shows (1:1 Calls): Required notice to cancel/reschedule, late arrivals, rebooking limits, non-refundable fees/deposits, emergency exceptions (if any), and which time zone controls.
Session Logistics, Recording & Confidentiality (1:1 Calls): Platform used, who may record (if allowed), consent language, privacy limits, scope boundaries (what’s in vs. out of scope), and any post-call deliverables (e.g., recap, not guaranteed unless stated).
Learn more about the exact must-haves you need in your Stan terms and conditions for:
Your digital downloads: 10 Must-Haves for Terms and Conditions for Digital Products (Protect Your Content & Profits)
Your online course: 11 Must-Haves for Your Course Terms and Conditions
Your 1:1 calls: The Best Virtual Meeting Policy to Protect Against Last-Minute Cancellations and Refund Requests
Skip the drafting headaches: Use Terms and Conditions for Digital Products for downloads, Terms and Conditions for Online Courses for courses, and the Virtual Meeting Terms for your 1:1 calls.
2) 5 Must-Haves for Your Stan Store Terms and Conditions for Digital Products
Below are the essentials your Stan terms and conditions must include for downloadable products (PDFs, templates, audio, video, ZIPs). Each point has a quick explainer, a practical example, and exactly what your Stan Store terms and conditions must state.
1. Ownership & License Grant (you keep IP; they get limited use)
What it does: Confirms buyers don’t “own” your file; they get a limited right to use it.
Practical example: A buyer forwards your template to a friend who then uses it with two clients. Because the license is single-seat and non-transferable, you can revoke access and pursue misuse.
What you need in your Stan terms and conditions:
You are and remain the owner of all Digital Products and related IP.
The buyer receives a limited, non-exclusive, non-transferable, non-sublicensable, revocable license for personal or internal business use only.
Single-seat license by default (no team/agency use); if you offer multi-seat/enterprise rights, state they require a separate license.
No implied rights; all rights not expressly granted are reserved.
If applicable: third-party assets (e.g., fonts/stock) may require separate licenses from their owners.
Want this pre-written? Use Terms and Conditions for Digital Product (includes optional team/agency language).
2. Permitted vs. Prohibited Uses (and the editable-asset qualifier)
What it does: Tells buyers exactly what they may do (e.g., fill in, customize for their business) and what they may not do (resell, share, republish, make derivatives).
Practical example:
You may allow your customers to use your email template to pitch their services. However, you don’t want them uploading the template itself to a client portal or resale marketplace.
What you need in your Stan terms and conditions:
Permitted use: personal or internal business use only (customizing fillable/editable fields for their own operations).
Prohibited uses: sharing, reselling, republishing, distributing, posting online, or creating derivative works of the Digital Product.
Editable-assets qualifier: edits are allowed only for the buyer’s own use and do not permit redistribution, sublicensing, or resale of the original or modified files.
Output vs. template: outputs created with the product (e.g., emails they send using your template) are allowed; the template itself cannot be shared with clients, students, teams, or the public.
3. License Termination for Misuse (no refund on breach)
What it does: Lets you immediately end access for violations—and deny refunds tied to the breach.
Practical example: You detect link-sharing from one purchase to multiple IPs. You revoke access and decline refund requests connected to the violation.
What you need in your Stan terms and conditions:
Your right to suspend or terminate the license immediately for suspected or actual breach.
Upon termination, the buyer must cease all use and destroy all copies; you may disable links/accounts associated with the purchase.
No refunds where termination results from breach.
Your right to refuse future sales and pursue available remedies (e.g., takedowns, reporting abuse, recovery of losses).
You may review technical logs (e.g., download counts) to investigate suspected misuse.
4. Refund & Chargeback Policy for Digital Goods
What it does: Sets clear rules for non-returnable digital items (and any limited guarantee you choose to offer).
Practical examples:
No refunds once the download link is delivered.
Conditional window: 7-day guarantee for genuine access issues, provided the buyer contacts support, cooperates with troubleshooting, and hasn’t misused the product.
What you need in your Stan terms and conditions:
State whether you offer no refunds or a time-limited guarantee, and the exact number of days.
Define eligibility conditions (e.g., technical access issues only), required proof, and cooperation with troubleshooting.
List exclusions (e.g., misuse, sharing, policy violations, discounted/bundle purchases, bonus items).
Note that taxes, fees, and currency charges are non-refundable (if that’s your policy).
5. Disclaimers + Liability Limits (protects you from “results” claims)
What it does: Sets expectations (education-only, no guaranteed outcomes), clarifies compatibility is on the buyer, and caps your exposure.
Practical example: A buyer claims your workbook should have doubled their sales. Your disclaimers and liability cap limit exposure.
What you need in your Stan Store terms and conditions:
Format & delivery: how files are provided; buyer is responsible for compatible software/hardware and stable internet access.
Educational/informational only; not legal, financial, medical, or other professional advice; no guarantees of results or earnings.
You’re not responsible for reliance on the product, or for outcomes/decisions the buyer makes when using it.
Limitation of liability: cap total liability (e.g., to amounts paid for the product) and exclude indirect/consequential damages.
Indemnity: buyer indemnifies you for claims arising from their misuse or violations of your license.
If relevant: third-party/platform disclaimers (e.g., outages or changes outside your control) and update policy (if you don’t guarantee updates).
For a full list of all 10 must-haves for your standard terms and conditions of sale for digital products, read this blog post on the 10 Must-Haves for Terms and Conditions for Digital Products (Protect Your Content & Profits).
Ready to copy-paste the full T&C (with niche-specific disclaimers, edit-friendly assets, and anti-piracy language)?
→ Terms and Conditions for Digital Products • Or cover downloads and courses with the Digital Product Business Bundle.
3) Extra Must-Haves for Your Stan Terms for Your Online Course
Below are the essentials your Stan terms and conditions must include for streamed/on-platform courses (including memberships or gated programs). Each point has a quick explainer, a practical example, and exactly what your T&Cs must state—before first course access/login.
1. Access, Duration & Seat Rules
What it does: Defines how long students get access and who may use it.
Practical example: “Lifetime access” means access for the life of the program/platform, not forever.
What your Stan Store terms and conditions must state:
Access term (e.g., X months/years, or “lifetime of the program,” subject to sunsetting).
One seat per purchase; no login sharing or classroom redistribution.
Transfer policy (usually no transfers; or one-time transfer with conditions/fee).
Your right to update, replace, or sunset modules with reasonable notice.
2. Content Protection & License (no downloads/republishing)
What it does: Keeps your videos, slides, PDFs, and portal materials within your course from being copied or reposted.
Practical example: A student uploads your lesson to YouTube—your license and DMCA language let you take it down and revoke access.
What your Stan terms and conditions must state:
You retain all IP rights; student receives a limited, non-transferable, non-sublicensable license for personal use only.
No recording, downloading, scraping, screen-capturing, republishing, or sharing course materials.
DMCA/copyright enforcement and your right to terminate access without refund for violations.
Permitted “outputs” (e.g., implementing frameworks in their business) ≠ permission to share your actual files.
3. Community & Conduct (moderation + removals)
What it does: Sets behavior rules and gives you authority to moderate in case your student can interact with each other in exclusive Facebook groups you create for them.
Practical example: A member spams DMs or posts abusive comments; you remove them without refund.
What your Stan terms and conditions must state:
Code of conduct (respect, no spam/solicitations, no harassment).
Your right to delete content, mute/remove members, and ban accounts for violations (without refund).
Confidentiality expectations within the community; student is responsible for what they share.
No promises to review every post; you’re not liable for member-generated content.
4. Live Sessions, Replays & Recording Consent
What it does: Manages expectations for coaching/Q&A calls and replays.
Practical example: A student misses a live call—your policy clarifies whether replays are available and for how long.
What your Stan terms and conditions must state:
Time zone, calendar source of truth, and reschedule/cancellation policy for live sessions.
Replay availability window (e.g., X days) or “no replays provided.”
Recording consent, limited license to use recordings for delivery/improvement/marketing (if applicable), and how faces/names may appear.
No-show rules; you may change dates/times with reasonable notice.
5. Refunds for Courses (different from downloads)
What it does: Sets clear criteria for course refunds (often stricter than for static downloads).
Practical examples:
No refunds once access is granted.
Conditional guarantee (e.g., 7–14 days) if they complete specified modules and submit required work, limited to first-time enrollments.
What you need to state:Whether you offer no refunds or a time-limited guarantee, exact days, and eligibility criteria (e.g., completed worksheets, attended call, submitted attempt to implement).
Exclusions (misuse, sharing, policy violations, discounted/bundle purchases, bonuses).
Chargebacks prohibited contrary to policy; you may provide acceptance/usage records to the processor.
6. Payment Plans, Failed Payments & Access Suspension
What it does: Prevents “enroll-and-dash” on installments.
Practical example: A student says “I want to cancel my stan account” and stops paying on a 6-pay plan; you suspend access until payment is cured.
What your Stan terms and conditions must state:
Installment schedule, auto-billing authorization, and late/failed payment handling (retries, late fees if applicable).
Your right to suspend or revoke access upon failed/charged-back payments.
If offered, acceleration clause (remaining installments become immediately due upon default).
7. Results, Scope & Professional Disclaimers
What it does: Avoids “you promised I’d make X” claims and clarifies boundaries.
Practical example: Student claims your course guaranteed specific revenue; your disclaimers say otherwise.
What your standard terms and conditions for services must state:
Education/information only; no earnings, health, or legal guarantees; results vary.
Not legal/medical/financial advice; students must seek professional advice for their situation.
No duty to provide individualized support beyond what’s expressly included.
8. Tech Requirements & Platform Downtime
What it does: Puts responsibility for access environment on the student and limits your liability for third-party outages.
Practical example: Video host goes down; your terms say you’re not responsible for third-party platform outages.
What your Stan terms and conditions must state:
Student must maintain compatible hardware/software, internet, and current browser.
You’re not liable for third-party outages (when Stan’s platform has technical issues) or changes; reasonable efforts to restore access apply.
Support channels and response windows (business days/hours).
Prefer done-for-you? Use Terms and Conditions for Online Courses—or cover downloads and courses (and save) with the Digital Product Business Bundle.
4) Standard Terms and Conditions for 1:1 Calls
Are you selling any 1:1 calls through your Stan Store scheduler, like discovery calls, coaching/consulting sessions, or audits?
Then, the last standard terms and conditions you’ll need for your Stan Store is the virtual meeting policy.
Here’s a short overview of why your need it and what your Stan terms and conditions must include.
1. Scheduling, Time Zone & Confirmations
What it does: Sets the “source of truth” for dates/times and avoids mix-ups.
State in your policy: primary time zone; where confirmations are sent; mandatory pre-call form(s); buffer times; how reschedules are requested (link/email only—no DMs).
2. Cancellations, Reschedules, Late Arrivals & No-Shows
What it does: Stops last-minute losses and preserves your calendar.
State in your policy: notice window (e.g., 24/48h); reschedule limits per booking; late arrival grace period (e.g., 10 minutes); when the session auto-ends; when a no-show is forfeited and non-refundable; any limited “one-time courtesy” reschedule; emergency exceptions (optional).
3. Payments, Deposits & Packages
What it does: Prevents “book now, pay never.”
State in your policy: prepayment required (or deposit % due at booking); auto-billing auth for balances; package/session expiry dates; non-transferability (or fee/conditions to transfer); taxes/fees are non-refundable.
4. Scope, Boundaries & Deliverables
What it does: Avoids scope creep and post-call disputes.
State in your policy: what’s included (call only / call + recap); what’s not included (ongoing DM/email support unless purchased); turnaround for any promised recap; your right to decline topics outside expertise; no guarantee of outcomes.
5. Recording, Confidentiality & Data
What it does: Clarifies permission to record and privacy limits.
State in your policy: whether calls may be recorded and whose consent is required; who owns the recording; client may not record without written consent; confidentiality duty + exceptions (legal requests, harm prevention); how you store/delete data; links to Privacy Policy.
6. Tech Requirements & Platform Downtime
What it does: Places responsibility for access environment on the client and limits your liability.
State in your policy: required platform/software; client must ensure working mic/camera/internet; backup join method (phone/audio); third-party outages are outside your control; your right to reasonably reschedule.
7. Refunds, Chargebacks & Misconduct
What it does: Aligns service bookings with your no-refund/no-chargeback stance and protects safety.
State in your policy: when fees are non-refundable; process for disputes (contact you first); filing chargebacks contrary to policy violates terms; harassment/abusive conduct lets you end the session and refuse future service without refund.
Want this pre-written and ready to paste? Add my Virtual Meeting Policy to cover 1:1 calls.
I discuss everything you need in your virtual meeting policy in this blog post on The Best Virtual Meeting Policy to Protect Against Last-Minute Cancellations and Refund Requests.
5) How to Implement Your T&C in Your Stan Store Upon Stan Login (When You Can’t Attach Different Terms per Product)
It is super easy to add your own Stan terms and conditions to your Stan Store.
Stan provides a step-by-step guide, starting at your Stan login on this page of Stan’s website.
Basically, all you have to do is copy and paste your Stan terms and conditions template, and you’re good to go.
However, Stan doesn’t let you attach different terms to each individual product.
The workaround: publish one public Master Terms page that contains all product-specific sections, then point each product to the section that applies to that purchase.
Below are two ready-to-use master “wrapper” options:
Choose Version A if you sell downloads + courses.
Choose Version B if you sell downloads + courses + 1:1 calls.
Version A — Downloads + Online Courses
Paste this part at the very top of your Stan terms and conditions section:
Master Applicability & Electronic Signature
Definitions & Scope.
(a) Sections. This document contains two product-specific sets of terms and conditions (hereinafter referred to as the “Sections”). Only the Section(s) matching what you purchase apply to your order, being the following:
• Section DP. The Terms & Conditions for Digital Products (hereinafter referred to as “Section DP”) apply to downloadable digital products, such as PDFs, templates, guides, eBooks, graphics, images, and downloadable videos (not streamed/on-platform courses).
• Section OC. The Terms & Conditions for Online Courses (hereinafter referred to as “Section OC”) apply to streamed/on-platform courses.
(b) Confirmation Button. The “Confirmation Button” (or equivalent payment authorization control) is the interactive control on the final step of the checkout or registration flow that, when activated, submits your order and/or authorizes payment (button text may vary, e.g., “Purchase,” “Buy Now,” “Enroll,” “Sign Up,” “Get My Course,” “Pay,” etc.).Contract Formation & Acceptance (Electronic Signature).
Digital Products (Section DP). Section DP constitutes an electronic contract between you and [your (company’s) name] with the full force and effect of a handwritten signature. You accept and enter into Section DP at the moment you complete the purchase of one or more digital products by activating the Confirmation Button on the product’s checkout page.
Online Courses (Section OC). Section OC constitutes an electronic contract between you and [your (company’s) name] with the full force and effect of a handwritten signature. You accept and enter into Section OC at the moment you register for a course by activating the Confirmation Button on the course registration or checkout form (the form used to access the course platform).Multiple Purchases. If a single checkout includes more than one product type, the relevant Sections apply cumulatively to the corresponding items.
Order of Precedence. If this Master section conflicts with a product-specific Section, the relevant product-specific Section controls for that purchase.
Then, place the full texts of your T&Cs below in this order:
Section DP — Terms & Conditions for Digital Products
Section OC — Terms & Conditions for Online Courses
Version B — Downloads + Online Courses + 1:1 Calls
Master Applicability, Definitions & Electronic Signature (for Downloads + Courses + Consultations)
Definitions & Scope.
(a) Sections. This document contains three product-specific sets of terms and conditions (hereinafter referred to as the “Sections”). Only the Section(s) matching what you purchase apply to your order, being the following:
• Section DP. The Terms & Conditions for Digital Products (hereinafter referred to as “Section DP”) apply to downloadable digital products, such as PDFs, templates, guides, eBooks, graphics, images, and downloadable videos (not streamed/on-platform courses).
• Section OC. The Terms & Conditions for Online Courses (hereinafter referred to as “Section OC”) apply to streamed/on-platform courses.
• Section VM. The Terms of Service for Online Consultations or virtual meeting terms (hereinafter referred to as “Section VM”) apply to one-on-one calls booked through a scheduler or calendar.
(b) Confirmation Button. The “Confirmation Button” (or equivalent payment authorization control) is the interactive control on the final step of the checkout, registration, or booking flow that, when activated, submits your order/booking and/or authorizes payment (button text may vary, e.g., “Purchase,” “Buy Now,” “Enroll,” “Sign Up,” “Book Appointment,” “Schedule,” “Pay,” etc.).Contract Formation & Acceptance (Electronic Signature).
Digital Products (Section DP). Section DP constitutes an electronic contract between you and [your (company’s) name] with the full force and effect of a handwritten signature. You accept and enter into Section DP at the moment you complete the purchase of one or more digital products by activating the Confirmation Button on the product’s checkout page.
Online Courses (Section OC). Section OC constitutes an electronic contract between you and [your (company’s) name] with the full force and effect of a handwritten signature. You accept and enter into Section OC at the moment you register for a course by activating the Confirmation Button on the course registration or checkout form.
Virtual Meetings (Section VM). Section VM constitutes an electronic contract between you and [your (company’s) name] with the full force and effect of a handwritten signature. You accept and enter into Section VM at the moment you book an appointment by activating the Confirmation Button on the booking form or scheduling interface [and, if stated in Section VM, upon our email confirmation of your booking].Multiple Purchases/Bookings. If a single checkout includes more than one offering type, the relevant Sections apply cumulatively to the corresponding items/services.
Order of Precedence. If this Master section conflicts with a product-specific Section, the relevant product-specific Section controls for that transaction.
Then, place the full texts below in this order:
Section DP — Terms & Conditions for Digital Products
Section OC — Terms & Conditions for Online Courses
Section VM — Terms of Service for Online Consultations
Prefer done-for-you? Use Terms and Conditions for Digital Products for downloads, Terms and Conditions for Online Courses for courses, and Virtual Meeting Policy for 1:1 calls—or get them together in the Digital Product Business Bundle.
Want a Stan Store Terms and Conditions Template?
You’ve now got a clear framework for Stan terms and conditions that actually protect your IP, your revenue, and your time—plus a Master structure (Version A/B) that works even though Stan can’t attach different T&Cs per product.
Implement it once, link it everywhere, and get back to selling.
Ready to lock it in? (Pick your path)
Protect Downloads: Get the Terms & Conditions for Digital Products — plug-and-play license, use rules, no-refund/chargeback language, and disclaimers.
Protect Courses: Get the Terms & Conditions for Online Courses — access & seat rules, community conduct, live-call policies, payment plans, and course-specific refunds.
Best Value (covers both): Get the Digital Product Business Bundle — cohesive coverage for downloads and courses, built to scale.
Protect 1:1 Calls: Get the Virtual Meeting Terms — covers scheduling/time zone, cancellations/reschedules/no-shows, deposits & packages, scope & deliverables, recording & confidentiality, tech requirements, and misconduct
P.S. Don’t wait until a chargeback, piracy, or a no-show wipes out a week of revenue. Put your Master Terms live today, then link each product to the correct Section.
Future you will thank you.
This post was all about the most important clauses you need in your Stan terms and conditions to protect your digital downloads, online course, and 1:1 calls.
Learn more about what you need in your Stan terms and conditions in these blog posts:
